Accessible Services for Specialized Populations in One-stop Employment Models: Learning from Other Jurisdictions

This reference document complements the webinar, Accessibility for Specialized Populations in One-stop Employment Centres: Best Practices from the UK, US and Australia, hosted by the BC Centre for Employment Excellence on May 21st, 2014 and available for viewing here.

Both the webinar and the reference document present key features of the one-stop employment systems in the United States, United Kingdom and Australia. These jurisdictions have operated one-stop employment systems for many years, dating as far back as the 1990’s. Best practices along the client pathway to employment and factors that influence service delivery and client experience are also presented in the webinar and reference document.

As stated in the document, accessibility is more than just physical accommodations. It also includes services and programs relevant to needs and goals, marketing and messaging that is inclusive and treatment that is respectful and helpful.

It is hoped that this reference document can be used as a resource for providers and practitioners in the Employment Program of British Columbia (EPBC), which launched in April of 2012. Under EPBC, specialized populations comprise aboriginal peoples, Francophones, immigrants, persons with disabilities, rural and remote populations, multi-barriered, survivors of violence or abuse, and youth. As of April 2014, 69% of all case managed clients are from at least one of the eight specialized populations.

Click here for the reference document. We encourage you to share it with others, especially career practitioners working in EPBC. Hopefully the information will help to facilitate dialogues about accessibility in one-stop centres across the province. If that’s the case for your centre, let us know about it!