Biz Hub Launches Second “Sub-Hub”: Staff Engagement

Biz Hub is a fresh approach to support the employment services sector in making continuous improvements to client processes and services.

Both for-profit and non-profit organizations are always looking for ways to provide high-quality client services more efficiently. Over the years, various methodologies have emerged to support these efforts but even when armed with new strategies and tools, making changes to complex day-to-day operations and processes is never easy. Biz Hub is designed to support organizations to address these challenges.

In total, four topics or “sub-hubs” are planned. Last fall, the first sub-hub was launched and is addressing Client Engagement. This sub-hub has eight members and is using their collective expertise to make pragmatic and effective changes to the client engagement process within employment service centres.

We are now ready to launch the second sub-hub, the focus of which will be staff engagement. This sub-hub will use business process tools and strategies to improve staff engagement within employment centres. This second sub-hub presents you with the opportunity to participate and learn more about new and exciting staff engagement strategies and approaches.


What is Biz Hub?

Biz Hub is a model that was developed in BC by non-profit sector leaders in the employment services sector to support improvements to business processes in this sector with the ultimate aim of achieving improved outcomes for job seekers.

Biz Hub is a pilot project mandated to test new ideas for learning and capacity building but it also provides an opportunity to create and implement innovative solutions to real problems facing the employment services sector. The belief that underpins the Biz Hub approach is that there is considerable expertise and creativity within the employment services sector that can be leveraged to improve business processes and client outcomes.

To achieve this, Biz Hub has adopted a hub-and-spoke model with two key components – a main hub and sub hubs. The main hub serves as the “gathering place” to engage, share and exchange information on important and relevant business processes. The sub-hubs are where the action happens. Six to eight practitioners, led by a facilitator and subject matter expert, will work together to address a specific business process problem facing their organizations.

The second sub-hub – Staff Engagement

In consultation with Biz Hub’s project advisory committee, Staff Engagement was selected as the business process for the second sub-hub.

Some of the important business process questions in the employment services sector that the Staff Engagement sub-hub will address include:

  • What are the most effective processes to engage staff?
  • Which HR processes and policies can be adapted from other industries to improve staff engagement?
  • How can BC employment services organizations more effectively recruit qualified employees?
  • What processes need to be implemented to successfully retain staff?

Who should participate in the Staff Engagement sub-hub?

Participants are expected to:

  • Have HR or management responsibilities in BC’s employment services sector
  • Have interest in improving and addressing staff engagement issues
  • Be committed and able to participate in online and in-person meetings over a six to eight-month period
  • Be prepared to complete limited activities between meetings as necessary

Benefits of being part of Biz Hub, Timing and Application Process

In addition to being part of a community of practice that focuses on staff engagement, Biz Hub participants will have the opportunity to work with staff engagement experts and sector leaders, developing the capacity to improve other business processes within their organizations. Armed with resources, tools, strategies and knowledge acquired in the sub-hub, participants will be equipped to improve complex business processes within their organizations using a client-focused approach to identify real solutions.

Six to eight practitioners will be selected for the Staff Engagement sub-hub. The first group meeting is expected to take place in March.

Interested participants are asked to apply online by February 27th, 2017 at this link.

More information about Biz Hub

Biz Hub is a three-year project managed by the BC Centre for Employment Excellence (the Centre). It is funded by the Government of Canada and the Province of British Columbia through the Ministry of Social Development and Social Innovation’s Research & Innovation Program. For more information about the project’s research, contact the Centre’s Managing Director, Susanna Gurr, at For more information about project activities, contact the Centre’s Stakeholder Coordinator, Greg Lockwood, at